REFUND POLICY
At Ezishop, your satisfaction is our priority. We stand behind the quality of our electronics andaccessories and want you to shop with confidence.
Returns Eligibility
You may request a return within 7 days of delivery if the item is:
- Defective, damaged, or not working as described.
- Incorrect (wrong item or model received).
Non-Returnable Items
- Items damaged due to misuse, negligence, or unauthorized repair.
- Products without original packaging, manuals, or accessories.
- Earphones, headsets, and hygiene-sensitive products (unless defective).
- Clearance or final sale items.
Refund Process
- Once we receive and inspect your returned item, we will notify you of approval or rejection.
- If approved, your refund will be processed within 5–10 business days via your original payment method.
Exchanges
- In cases of defective or incorrect items, you may request an exchange instead of a refund.
Return Shipping
- For defective or incorrect items: Ezishop covers return shipping.
- For change-of-mind returns: Customer covers return shipping costs.
How to Request a Return/Refund
- Contact us at support@ezishopgh.com with your order number, reason for return, and pictures (if applicable).
- Our team will guide you through the process.
- Ship the item to the address provided.
Note: We recommend keeping your proof of purchase and tracking number until your refund is processed. We are committed to ensuring a smooth and trustworthy shopping experience.